Palm Mountain Resort & Spa

We love the staff and check in process. They let us check in early, which made a big difference for our trip. We requested our two rooms be close together and they were right next door to each other! Loved seeing the cute dogs around the property. We also slept well. The pool area is great and the yacht rock playlist was on point.

As we arrived we realized that our rooms weren’t together but the receptionist there at the time (Tiffanie) was awesome! Without any hesitation she said let me help out and looked for a great solution. One of our rooms was upgraded to be at least in the same building as the other room. That was a nice fix! Thank you Tiffanie, you’re awesome! Our rooms were roomy, nice, clean and with pool views. Also location is great! Right in the middle of downtown Palm Springs. We love Palm Mountain resort & spa.

Will definitely book again. This resort has such a beautiful view of the mountain and is central to Downtown, so many shops and places to eat just a walk away. The receptionist that checked us in could not have been more kind and accommodating! And I believe his name was Israel. We did run into a bit of an issue with the room we got at first as when we booked it on a third-party site it didn't show us examples of the view or what the Garden or Pool view was, and we were hoping to get a room close to the pool. However, Israel made the switch for us all with a smile and an amazing attitude. The rest of our stay went very well. We enjoyed the pool a lot. During this time, the heat is scorching hot, but the pool's temperature was very cool, there's plenty of space to lounge by the pool side as well. It was a very good time. There's a gym and a Spa here as well but due to the duration of our stay, I couldn't take advantage of either but next time I definitely will. Another thing I liked was that in the lobby by the front desk they have a nice little mini mart with drinks, snacks and food, which came in handy and was very convenient. For the rooms, they're stocked with a fridge and a microwave which was a great thing for us. I had no problem with the shower, or amenities.

Clean rooms with easy access to the street but lots of privacy with keycard-locked gates and fences. The pool is decently sized and really deep on the far end (9 feet) which is great for swimmers. I stayed there on Labor Day weekend (peak travel time) and it did not feel crowded or excessively busy. The location is really great for walking around the strip for shopping and partying.

The front desk lady, Jane, was great. Had a great personality and accommodated us with a smile. You are going through a reconstruction and the room smelled like the tar used on roof. She changed our room immediately. The hotel is close to the downtown. No need to drive.